Use the right channel for your problem. This gets account, deposit and withdrawal issues solved faster.
Who to contact for what
- New account or registration: read new account, then message any agent on the agent list on WhatsApp.
- Delayed deposit or withdrawal: your agent first, then their master agent.
- General questions: help desk and customer service.
- Fraud or agent misconduct: the complaint box.
Prepare before you complain
- Your Nine Wickets user ID
- Transaction ID, amount and time
- The agent WhatsApp number and chat screenshots
Stay safe
No listed agent or support team will ever ask for your password, OTP or mobile banking PIN. If someone does, stop and report it.
Many answers are on the common questions page.