Nine Wickets (9Wickets) users in Bangladesh can contact three kinds of people: master agents, customer service and admins (with sub-admins). Each one handles different problems, and messaging the right one first is the fastest way to get help. This guide explains who does what and when to contact each.
At a glance: who handles what
- Master agents: new accounts, deposits and withdrawals.
- Customer service: general questions, login help and support when you cannot reach your agent.
- Admins and sub-admins: complaints about an agent, large or disputed transactions and urgent issues.
Master agents
Master agents are your day-to-day contact. They open new Nine Wickets accounts, add balance after a deposit and send money for withdrawals. Pick any agent from the official master agent list and message them on WhatsApp. Always check that the agent’s ID and number match the list before sending money.
Contact a master agent when: you want to open an account, top up your balance or withdraw winnings.
Customer service
The customer service team answers general questions about accounts, login problems and how the platform works. They are also the right contact if your agent is not replying.
Contact customer service when: you cannot log in, you have a general question, or your agent has not answered for a long time.
Admins and sub-admins
Admins and sub-admins oversee the agents. If an agent has not paid a withdrawal, made a mistake with your balance or behaved badly, report it to them with screenshots and the transaction ID.
Contact an admin when: you have a complaint about an agent or a transaction that your agent and customer service could not solve.
What to send so your problem is solved quickly
- Your user ID
- What happened, in one or two sentences
- The amount, payment method (bKash, Nagad or Rocket) and transaction ID
- Screenshots of the payment and of your chat with the agent
Safety rules for every contact
- Only use numbers from the official lists on this site.
- Never share your password, PIN or OTP. Real agents, customer service and admins never ask for them.
- Keep every chat and payment screenshot until the issue is closed.
For a step-by-step guide to messaging an agent, read how to contact a Nine Wickets agent on WhatsApp.
Frequently asked questions
Can customer service process my deposit?
No. Deposits and withdrawals go through master agents. Customer service can help if something goes wrong.
Is a sub-admin the same as an admin?
Both handle complaints and escalations. If one is busy, you can contact another person on the admin list.
What if nobody replies?
Try another listed master agent or customer service number, and keep your screenshots ready for when someone responds.
For users aged 18 and over only. Play responsibly and never stake more than you can afford to lose.